Terms of service
Terms of Service
Last updated: [October 2025]
Welcome to KachBeauty (“we”, “us”, “our”). These Terms of Service (“Terms”) govern your access to and use of our website, online store, and related services (“Services”), operated by KachBeauty and powered by Shopify.
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.
1. Access and Account
You must be at least the age of majority in your country or region to use our Services. You agree to provide accurate, current, and complete information when creating an account or making a purchase, and to keep your account details secure.
You are responsible for all activity on your account. We may suspend or terminate accounts that violate these Terms.
2. Our Products
We make every effort to display product information accurately. However, variations in colour, packaging, or appearance may occur due to device settings, lighting, or supplier updates.
All products are subject to availability and may be modified, substituted, or discontinued without notice. We reserve the right to limit sales to any person, region, or jurisdiction.
3. Orders
Placing an order constitutes an offer to purchase. Orders are accepted once payment is processed and confirmed.
We reserve the right to refuse or cancel orders for reasons such as stock unavailability, pricing errors, or suspected fraudulent activity.
Your purchases are subject to our Returns & Refunds Policy, which applies in addition to any rights or guarantees provided under applicable consumer laws in your region.
4. Prices and Billing
All prices are displayed in the currency indicated at checkout and include applicable taxes unless otherwise stated. Shipping and handling costs are calculated at checkout.
You agree to provide accurate payment details and authorise us (and our payment processors) to charge your payment method for the total amount of your order, including any applicable taxes and delivery charges.
5. Shipping and Delivery
We aim to dispatch all orders promptly. Delivery times are estimates only and may vary depending on location and external factors such as customs or courier delays.
Risk of loss passes to you upon confirmed delivery, except where goods arrive damaged or defective — in which case, your local consumer protection rights still apply.
6. Consumer Rights
Nothing in these Terms limits or excludes your statutory rights or any consumer protections available under local law.
You are entitled to remedies if a product is defective, damaged, not fit for purpose, or does not match its description. These rights exist in addition to any return or exchange policy we may offer.
7. Intellectual Property
All website content, including text, images, designs, logos, trademarks, and graphics, are owned or licensed by KachBeauty and protected by copyright, trademark, and other applicable laws.
You may not reproduce, modify, or distribute any part of our website or Services without our prior written consent.
8. Optional Tools and Third-Party Links
Our website may provide access to third-party tools or external links. These are provided “as is” without warranties, and we are not responsible for any content, product, or service provided by third parties.
Your use of third-party resources is entirely at your own risk and subject to their terms and policies.
9. Privacy
Your privacy is important to us. We handle your personal information in accordance with our Privacy Policy.
Because our Services are powered by Shopify, some information may be processed and stored in other countries. By using our Services, you consent to such international data processing as necessary to fulfil your orders and operate our business.
10. Feedback and Reviews
By submitting reviews, feedback, or other content (“Feedback”), you grant KachBeauty a worldwide, royalty-free, perpetual licence to use and display such content for promotional or business purposes.
You agree not to post unlawful, misleading, defamatory, or infringing material. We may remove content that violates these Terms or applicable laws.
11. Errors and Omissions
We reserve the right to correct errors, inaccuracies, or omissions (including pricing or product details) at any time without prior notice, even after an order has been submitted.
12. Prohibited Uses
You agree not to use our Services for unlawful, harmful, or fraudulent purposes, or to interfere with the functionality, security, or accessibility of our website.
You may not upload or transmit viruses, spam, malicious code, or attempt to gain unauthorised access to our systems or data.
13. Termination
We may suspend or terminate your access to the Services at any time if we believe you have breached these Terms. You remain responsible for any outstanding payments up to the date of termination.
14. Disclaimer of Warranties
Except where required by law, all products and services are provided “as is” and “as available.”
We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free, but this does not affect any legal rights or remedies available to you under applicable consumer laws.
15. Limitation of Liability
To the extent permitted by law, KachBeauty and its affiliates shall not be liable for indirect, incidental, or consequential damages, including loss of profits or data, arising from your use of our Services or products.
Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim, except where prohibited by law.
16. Indemnification
You agree to indemnify and hold harmless KachBeauty, its affiliates, and employees from any claims, damages, or expenses arising out of your misuse of the Services or violation of these Terms.
17. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which KachBeauty operates, without regard to conflict of law principles.
You agree to submit to the exclusive jurisdiction of the courts in that jurisdiction for the resolution of any disputes.
18. Changes to Terms
We may update these Terms from time to time. The updated version will be posted on our website with the effective date. Continued use of our Services after changes are posted constitutes your acceptance of the updated Terms.
19. Contact Information
Questions about these Terms can be directed to: contact@kachbeauty.com.au