Shipping policy
At KachBeauty, we aim to process and deliver your order as quickly and reliably as possible. Please review the information below before placing your order.
1. Order Processing
Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or Australian public holidays will be processed on the next business day.
During peak periods, promotions, product launches, and public holidays, processing times may be slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
2. Shipping Within Australia
Standard Shipping
Estimated delivery: 3–7 business days
Cost: $9.95 AUD
Express Shipping
Estimated delivery: 1–3 business days
Cost: $14.95 AUD
Free Standard Shipping
Orders $100 AUD and over
Cost: FREE
Delivery timeframes are estimates provided by carriers and may vary depending on location, peak periods, public holidays, or unexpected delays.
3. International Shipping
International shipping may be available to selected countries.
Shipping costs and available delivery options will be displayed at checkout based on your destination and order.
International customers are responsible for any customs duties, import taxes, or other charges imposed by the destination country, where applicable.
International delivery times vary depending on destination and customs processing.
4. Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking details.
Please allow some time for tracking information to become active after dispatch.
If you have not received tracking information within 2 business days after the expected dispatch timeframe, please contact us at support@kachbeauty.com.au.
5. Delivery Issues
Please ensure your shipping address is complete and accurate before submitting your order.
If you notice an error in your shipping details, contact us as soon as possible at support@kachbeauty.com.au. We will try to assist before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been dispatched.
If a parcel is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
6. Lost, Missing, or Damaged Parcels
If your parcel appears to be lost, missing, or damaged in transit, please contact us at support@kachbeauty.com.au with your order number and relevant details.
We will work with the delivery carrier to investigate the issue and determine the appropriate next steps.
Nothing in this Shipping Policy is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law.
7. Pre-Orders
If a product is listed as a pre-order item, the estimated dispatch timeframe will be shown on the relevant product page.
If your order contains both in-stock and pre-order products, the order may be shipped together once all products are available unless otherwise stated.
8. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at support@kachbeauty.com.au.
We will do our best to accommodate your request; however, once an order has been processed or dispatched, changes or cancellations may no longer be possible.
9. Delivery Delays
Delivery estimates are provided as a guide and may be affected by circumstances outside KachBeauty's reasonable control, including carrier disruptions, severe weather, customs processing, and peak delivery periods.
If you experience a significant delivery delay, please contact us and we will assist with available tracking or carrier enquiries.
10. Contact Us
For questions about shipping or delivery, please contact:
KachBeauty
Email: support@kachbeauty.com.au
Website: kachbeauty.com.au